Global Cloud-Based Contact Centre Market to Reach a Value of USD 86.13 billion
Global Cloud-Based Contact Centre Market was valued at USD 13.90 billion in 2021 and is
expected to reach USD 86.13 billion by 2029, registering a CAGR of 25.60%
during the forecast period of 2022-2029.
Key Pointers Covered in Global
Cloud-Based Contact Centre Market Industry Trends and Forecast to 2029
·
Market
Size
·
Market
New Sales Volumes
·
Market
Replacement Sales Volumes
·
Market
Installed Base
·
Market
By Brands
·
Market
Procedure Volumes
·
Market
Product Price Analysis
·
Market
Regulatory Framework and Changes
·
Market
Shares in Different Regions
·
Recent
Developments for Market Competitors
·
Market
Upcoming Applications
·
Market
Innovators Study
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Benefits of
Considering this Report:
·
This
report is compiled using a vigorous and thorough research methodology. Data
Bridge Market Research is also known for its data accuracy and granular market
reports.
·
A
complete picture of the competitive scenario of Global Cloud-Based Contact
Centre Market is depicted by this report.
·
The
report consists of a vast amount of data about the recent product and technological
developments in the markets.
·
The
insights in the report are easy to understand and include a graphical
representation of the numbers in the form of histograms, bar graphs, pie
charts, etc.
Global Cloud-Based
Contact Centre Market Scope and Market Size
The cloud-based
contact centre market is segmented on the basis of component, application,
organization size, deployment model, and vertical. The growth amongst
these segments will help you analyze meagre growth segments in the industries
and provide the users with a valuable market overview and market insights to
help them make strategic decisions for identifying core market applications.
Component
·
Solutions
·
Omni
channel Routing
·
Workforce
Engagement Management
·
Reporting
and Analytics
·
Customer
Engagement Management
·
Other
Solutions
·
Services
·
Professional
Services
·
Training
and Consulting
·
System
integration and Implementations
·
Support
and Maintenance
·
Managed
Services
Application
·
Call
Routing and Queuing
·
Data
Integration and Recording
·
Chat
Quality and Monitoring
·
Real-Time
Decision-Making
·
Workforce
Optimization (WFO)
Organization
Size
·
Small
and Medium-Sized Enterprises (SMEs)
·
Large
Enterprises
Deployment Model
·
Public
Cloud
·
Private
Cloud
·
Hybrid
Cloud
Vertical
·
Banking,
Financial Services, and Insurance (BFSI)
·
Consumer
Goods and Retail
·
Government
and Public Sector
·
Healthcare
and Life Sciences
·
Manufacturing,
Media and Entertainment
·
Telecommunication
and Information Technology Enabled Services (ITES)
·
Others
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Some
of the key questions answered in this report:
·
How has the Global Cloud-Based Contact Centre
Market performed so far and how will it perform in the coming years?
·
What has been the impact of COVID-19 on the Global
Cloud-Based Contact Centre Market?
·
What are the key regional markets?
·
What is the breakup of the market based on the
procedure?
·
What is the breakup of the market based on the
injury location?
·
What is the breakup of the market based on the
end user?
·
What are the various stages in the value chain
of the industry?
·
What are the key driving factors and challenges
in the industry?
·
What is the structure of the Global Cloud-Based
Contact Centre Market and who are the key players?
·
What is the degree of competition in the
industry?
Market Analysis and Insights: Global
Cloud-Based Contact Centre Market
·
A cloud-based
contact centre solution unifies many channels of communication into a single
platform, enabling agents to communicate with clients by phone, email, or
instant message while keeping a consistent record. It provides workforce
management tools for agents and supervisors to properly manage their time. As a
result, it has a wide range of uses in the global banking, financial services
and insurance (BFSI), consumer products, retail, government, public,
healthcare, manufacturing, communications, and information technology (IT)
industries.
·
As per the State
of Customer Experience 2018 reports, 39 percent of contact centres in the
United Kingdom have moved to the cloud, and 57 percent of those have made plans
to do so within the next three years. On-premise call centres are gradually
being replaced with cloud-based call centres. Also, the modern call centres
offer various services, including communication as a service, access to social
media, smartphone use, video enabling, virtual contact centres, and advanced
analytics. Consequently, such factors are anticipated to offer significant
revenue over the forecast period.
·
Global
Cloud-Based Contact Centre Market report is a complete overview of the market
that covers various aspects of product definition, market segmentation based on
various parameters, and the existing vendor landscape. Company snapshot,
geographical presence, product portfolio, and recent developments are taken
into consideration for studying the company profiles. It gives key measurements,
status of the manufacturers and is a significant source of direction for the
businesses and organizations. Moreover, Global Cloud-Based Contact Centre
Market research report includes momentous data, current market trends, market
environment, technological innovation, upcoming technologies, and the technical
progress in the related industry.
·
System stability
is the major factor driving businesses to switch from their existing on-premise
contact centre solution to a cloud-based one. The primary requirement of
enterprises is for increased security requirements, which are provided by
advanced cloud contact centre architecture. The main elements influencing the
adoption of cloud-based solutions are flexibility, functionality control, and
increased performance. Businesses can host their contact centres at external
data centres due to the cloud deployment, doing away with the requirement for
any hardware infrastructure. As a result, the cost of infrastructure as a whole
is greatly decreased. A cloud-based contact centre also allows for immediate
workforce team scalability to quickly meet consumer demand. Therefore, the
features such as increased security, scalability, flexibility, affordability,
and reliability are largely aiding the acceleration of the market over the
forecast period.
Global Cloud-Based Contact Centre Market
Country Level Analysis
The countries covered in the
cloud-based contact centre market report are U.S., Canada and Mexico in North
America, Germany, France, U.K., Netherlands, Switzerland, Belgium, Russia,
Italy, Spain, Turkey, Rest of Europe in Europe, China, Japan, India, South
Korea, Singapore, Malaysia, Australia, Thailand, Indonesia, Philippines, Rest
of Asia-Pacific (APAC) in the Asia-Pacific (APAC), Saudi Arabia, U.A.E, Israel,
Egypt, South Africa, Rest of Middle East and Africa (MEA) as a part of Middle
East and Africa (MEA), Brazil, Argentina and Rest of South America as part of
South America.
Global Cloud-Based Contact Centre Market Share
Analysis
The cloud-based contact
centre market competitive landscape provides details by competitor. Details
included are company overview, company financials, revenue generated, market
potential, investment in research and development, new market initiatives, global
presence, production sites and facilities, production capacities, company
strengths and weaknesses, product launch, product width and breadth,
application dominance. The above data points provided are only related to the
companies' focus related to cloud-based contact centre market.
Key player Global Cloud-Based Contact
Centre Market
·
NICE
(Israel)
·
Genesys
(U.S.)
·
Five9,
Inc. (U.S.)
·
Vonage
(U.S.)
·
Talkdesk
(U.S.)
·
8x8,
Inc. (U.S.)
·
Cisco
Systems Inc., (U.S.)
·
Avaya
Inc., (U.S.)
·
Serenova
(U.S.)
·
Content
Guru (U.S.)
·
Alvaria
(U.S.)
·
RingCentral
Inc., (U.S.)
·
Enghouse
Interactive (U.S.)
·
3CLogic
(U.S.)
·
Ameyo
(India)
·
Twilio
Inc., (U.S.)
·
Vocalcom
(France)
·
Evolve
IP, LLC (U.S.)
·
Pypestream
Inc (U.S.)
·
TechSee
(U.S.)
·
AirCall
(France)
·
Nubitel
(Singapore)
·
JustCall
(U.S.)
·
Sentient
Machines Limited (U.K.)
·
Dialer360
Ltd (U.K.)
·
SERVETEL
COMMUNICATIONS PVT. LTD. (India)
·
NeoDove
Technologies Pvt Ltd. (India)
·
Rulai
(U.S.)
MAJOR
TOC OF THE REPORT
·
Chapter
One: Introduction
·
Chapter
Two: Market Segmentation
·
Chapter
Three: Market Overview
·
Chapter
Four: Executive Summary
·
Chapter
Five: Premium Insights
·
Chapter
Six: Global Cloud-Based Contact Centre Market Share by Product & Procedure
type
Get TOC Details:
https://www.databridgemarketresearch.com/toc/?dbmr=global-cloud-based-contact-center-market
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