Global Cloud-Based Contact Centre Market Growing to Unveil a Remarkable CAGR of 25.60% By 2029, Key Drivers, Size, Share, Demand and Opportunity Analysis

Cloud-based Contact Centre Market Analysis and Size

As per the State of Customer Experience 2018 reports, 39 percent of contact centres in the United Kingdom have moved to the cloud, and 57 percent of those have made plans to do so within the next three years. On-premise call centres are gradually being replaced with cloud-based call centres. Also, the modern call centres offer various services, including communication as a service, access to social media, smartphone use, video enabling, virtual contact centres, and advanced analytics. Consequently, such factors are anticipated to offer significant revenue over the forecast period.

Global Cloud-Based Contact Centre Market was valued at USD 13.90 billion in 2021 and is expected to reach USD 86.13 billion by 2029, registering a CAGR of 25.60% during the forecast period of 2022-2029. In addition to the market insights such as market value, growth rate, market segments, geographical coverage, market players, and market scenario, the market report curated by the Data Bridge Market Research team includes in-depth expert analysis, import/export analysis, pricing analysis, production consumption analysis, and pestle analysis.

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COVID-19 Impact on Cloud-based Contact Centre Market

The market for cloud-based contact centres was benefited by the outbreak of COVID-19. Numerous cloud-based contact centre providers adopted remote working amid requests for staff to stay at home as a result of the COVID-19 outbreak due to worries for their health and safety. Globally, this has increased demand for digital solutions and cloud-based contact centres. Contact centres are now a dependable, distinctive, and practical choice for businesses to continue their operations in the wake of the abrupt COVID-19 epidemic. These contact centres have grown over time as the epidemic has raised demand for remote working strategies. The move of contact centres to the cloud is further aided by beneficial aspects including flexibility, affordability, scalability, and ease of integration provided by the cloud-based system. While many businesses had business continuity plans in place before the pandemic, most of them did not take into account a situation where every employee would have to work from home (WFH). Business continuity during the pandemic was easily maintained by organizations that had already moved their contact centre activities to the cloud. Enterprises are increasingly choosing cloud-based contact centres because they can successfully handle both inbound and outbound client conversations and provide the flexibility to manage customer support operations using remote workforces.

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Global Cloud-based Contact Centre Market Scope

The cloud-based contact centre market is segmented on the basis of component, application, organization size, deployment model, and vertical. The growth amongst these segments will help you analyze meagre growth segments in the industries and provide the users with a valuable market overview and market insights to help them make strategic decisions for identifying core market applications.

Competitive Landscape and Cloud-based Contact Centre Market Share Analysis

The cloud-based contact centre market competitive landscape provides details by competitor. Details included are company overview, company financials, revenue generated, market potential, investment in research and development, new market initiatives, global presence, production sites and facilities, production capacities, company strengths and weaknesses, product launch, product width and breadth, application dominance. The above data points provided are only related to the companies' focus related to cloud-based contact centre market.